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Our Firm  |  Online Tributes  |  Pre-Arrangement  |  Grief Issues  |  Resource Center

 

 


Search using the deceased name or any family name for any current or past services entrusted to our firm.

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Family Feedback Form

In order to serve you better, we know that it is important to accept any criticisms along with praise to excel in our business. We encourage you to provide us with your genuine comments on how well we served you in your time of need.

Personal Information
Name: 
Address:
City: Postal Code:
Phone:
Funeral home related feedback

Name of the Funeral Director who assisted you:

1. Please identify what influenced your funeral home decision? (Choose all that apply)
Service pre-arranged Church affiliation
Recommended by clergy Recommended by friend
Previously served family Reputation
Location Facilities
Prices Other: 
2. The individual who helped me make arrangements was: (Choose all that apply)
Pleasant Responsive to requests
Well Informed Attentive to details
Confusing Impatient
Other (please specify):  
3.During the arrangement meeting, did you find the information provided helpful in making your selections? (please select only one)
Yes No Not Sure

4. Was our staff professional and courteous?
Yes No Not Sure
5. Would you please rate the following, if they apply. (choose only one response for each item)
Satisfied Neutral Dissatisfied
Initial contact with our firm
Posted information helpful
Merchandise Selection
Appearance of Deceased
Funeral Service
Arrangement Coordination
Appearance of facilities
Visitation
6. Please respond to the following statement,"The prices charged by our funeral home were reasonable." (Choose the one that applies)
I Agree I Disagree Not Sure
7. Based on your experience, would you recommend our funeral home to others? (If the answer is no, please explain below in the provided comments box)
Yes No Not Sure
Additional Comments or Suggestions

 

 


1865 Eastern Ave SE | Grand Rapids, MI | 616-241-5665

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